To bring about real change, everyone needs to be brought on board. The entire staff needs to feel involved in the change process: it has to benefit them personally and they need to feel appreciated. That is why I always invest a lot of time and energy in personnel.
To begin with, it is crucial to ensure that everyone is in the right role, and that they are given good coaching and the right targets. Every employee should know how they contribute to the wellbeing of the organisation. That is certainly not always the case today. Many people don’t understand exactly how they as a little cog fit into the larger company machine, quite simply because it has never been explained to them. Clearly that entails the risk that these people will not do their jobs the way they are expected to. By making it clear that we believe in every employee, and by working out together how they can do better, we try to bring out the best in everyone.
“At this Franco-Belgian bank and insurance company, I soon realised that we would do better to contract out some services that weren’t part of our core business. That did mean that we had to outsource about seventy people, which was obviously not a pleasant message to convey. But with proper communication and good support for the employees, the operation ended up going very smoothly.”
"You coached me with patience and sometimes with daring, so I could develop my skills in tackling the decisions that have to be made. By believing in me, you turned the areas I needed to improve into strengths. You taught me to cope with challenges and aim for quality in my work. You knew how to tone down my somewhat temperamental character. You are a leader, but above all you are a mentor, a guide, and someone who brings out the best in his teams by treating everyone with respect"
"Steven 's qualities and skills are especially: changemanagement, people management, implementing operational excellence as an attitude within the team in order to achieve the maximum rates within the different service level agreements towards the customer.
He is very loyal and honest and reports in a very transparent way * for the department which was under his supervision, he was the perfect right hand."
“Steven has had several roles at Signpost, all focused on relieving us of burdens. Whether his task involved logistical challenges, international contacts, setting up a new office, renovating a building or taking on specific purchasing cases, it was always done successfully, and delivered on time and within budget.
His flexibility, open mind and the way he treats people make him an appreciated colleague and a genuine source of support.”